Privacy Policy

Effective Date: Feb 14, 2025

Last Updated: Feb 14, 2025

At Diagram AI, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website and services. By accessing or using Diagram AI, you consent to the collection and use of your information in accordance with this policy.

1. Interpretation and Definitions

Interpretation

Capitalized words in this policy have meanings as defined in this section. These definitions apply regardless of whether the words appear in singular or plural form.

Definitions

  • Account – A unique profile created for you to access our services.

  • Affiliate – Any entity that controls, is controlled by, or is under common control with Diagram AI.

  • Company ("We," "Us," or "Our") – Diagram AI, headquartered in New York, USA.

  • Cookies – Small files stored on your device that help enhance your user experience.

  • Device – Any digital device capable of accessing our services, such as a computer, smartphone, or tablet.

  • Personal Data – Any information related to an identified or identifiable individual.

  • Service – The website and AI-driven solutions offered by Diagram AI.

  • Service Provider – Third-party companies or individuals that process data on our behalf to support service functionality.

  • Usage Data – Information collected automatically when using our services, such as IP addresses, browser type, and interaction details.

  • You – The individual or business entity accessing Diagram AI services.

2. Information We Collect

Personal Data

When using our services, we may request certain personally identifiable information, including but not limited to:

  • Name

  • Email address

  • Company name (if applicable)

  • Contact details

  • Usage Data

Usage Data

We collect information automatically when you use Diagram AI, including:

  • Device details (IP address, browser type, operating system)

  • Website activity (pages visited, time spent, click behavior)

  • Referring URLs

  • Diagnostic and performance data

Tracking Technologies & Cookies

We use Cookies, web beacons, and similar tracking technologies to enhance user experience and improve our services.

Types of Cookies We Use

  1. Necessary Cookies – Essential for core website functionality.

  2. Analytics Cookies – Help us understand usage patterns and improve services.

  3. Preference Cookies – Store your settings to personalize experiences.

  4. Marketing Cookies – Used to deliver relevant content and advertisements.

You can adjust your cookie settings via your browser preferences.

3. How We Use Your Data

Diagram AI collects and processes data for the following purposes:

  • To provide and enhance services – Ensure smooth operation of our AI-driven solutions.

  • To improve user experience – Analyze behavior to refine our workflows.

  • To communicate with you – Send service updates, newsletters, or customer support responses.

  • To enforce security measures – Detect and prevent fraud, cyber threats, and unauthorized access.

  • To comply with legal obligations – Retain data where required by law or regulatory authorities.

We do not sell your personal data.

4. How We Share Your Data

We may share your personal data in the following cases:

With Service Providers

We engage trusted third-party partners to assist with analytics, hosting, payment processing, and customer support.

For Business Transactions

In the event of a merger, acquisition, or asset sale, user data may be transferred to new ownership.

With Legal Authorities

If required by law or to protect our rights, we may disclose data to governmental or regulatory bodies.

With Your Consent

We will seek your permission before sharing data for purposes not outlined in this policy.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy. Usage data may be stored for internal analysis unless a longer retention period is legally required.

You can request data deletion at any time by contacting us at info@diagram-ai.com.


6. Data Security

We implement advanced encryption, access controls, and security protocols to safeguard your data. However, no system is 100% secure. We encourage users to take precautions when sharing sensitive information online.


7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data.

  • Opt out of marketing communications.

  • Restrict or object to certain data processing activities.

  • Request data portability.

To exercise these rights, contact us at info@diagram-ai.com.

8. International Data Transfers

Your data may be stored and processed outside your country of residence. We take necessary measures to comply with applicable data protection laws when transferring information internationally.

9. Children's Privacy

Diagram AI does not knowingly collect data from children under 13 years old. If you believe a child has provided us with personal data, please contact us for immediate removal.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. We encourage users to review external privacy policies before interacting with them.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. Users are encouraged to review this policy regularly.

If significant changes occur, we will notify users via email or a site notice.

12. Contact Us

For questions about this Privacy Policy, reach out to:

Diagram AI
36 Cooper Square
New York, NY 10003

Email:info@diagram-ai.com